FREQUENTLY ASKED QUESTIONS

What is the cancellation policy?


We require a 48 hour notice for cancellation. Deposits are non-refundable, but transferable if cancellation is made within 48-hours. If appointment is cancelled within 24-hours, deposit will be forfeited. We charge $50 for all no-call/no show appointments. If the booked service is less than $50, the total amount of the service will be charged. If you are more than 10 minutes late, your service may be cancelled. If funds are not able to be retrieved, balance must be paid prior to receiving any future services. Please cancel your appointment online. If confirmation of cancellation is not received, please send a text to 510.590.2215.




Can additional people accompany me to my appointment?


Regretfully, no. There is only room for you. We also want to you to enjoy yourself by getting some R&R.




Consultation and Contraindications


As a first time client, we schedule an extra 15 minutes for an in depth consultation. During this time, we will go over any and all conditions that may prevent treatment. It is 100% completely up to you to truthfully disclose all your history. Withholding information can have adverse reactions, so we ask that you are as honest and forthcoming as can be. If your appointment has to be cancelled due to an unknown contraindication, the deposit will be forefited but will be applied to your next treatment. Please see the below for common contraindications. Current use of acutane or isotretinoin Some medications - hypertension, diabetes, chemotherapy Metal implants - pacemakers Have extreme skin conditions, such as rosacea or open lesions Had recent plastic surgery or a medical procedure Are pregnant or planning to become pregnant




What methods of payment are accepted


We currently accept various forms of payment for your convenience. Most major credit and debit cards accepted (a fee of 1.95 will be applied) Electronic payments Apple Pay - 510.590.2215 Cash App -$callitsugar Venmo - @MarlanaDominque Zelle - 510.590.2215 Paypal - solutions@callitsugar.com Cash We do not accept personal checks.




Tips for Facial Treatments


Do not wax or use any retinols at least 72 hours prior to your service. If planning to be in the sun, schedule your appoinment at least 1 week prior to activities. Drink Water! Make sure you adhere to your homecare regimen. Coming to see me is only 1/4 of the recipe to flawless skin. Wear your SPF!




Tips for Hair Removal Services


Make sure that there is ample hair growth. If you do not have hair at least as long as a grain of rice, there's not much we can do for you. Do NOT shave in between appointments. Just let it grow. It won't kill you. GENTLY Exfoliate the area to be waxed at least 24-48 hours prior to your appointment. Dry brushing is awesome! REFRAIN from using a chemical exfoliant however. Stay hydrated and refrain from excessive alcohol consumption prior to your appointment. It's better to avoid bikini or brazilian waxes pre-menstrual. The area will be slightly more sensitive during this time. If you can't wait, we will still provide you services. You may take a form of pain relief prior to your appointment. Refrain from wearing tight underwear or yoga pants. Loose and airy items are always best.